Privacy Policy

1. Introduction

Welcome to the website monelly.rs, owned by Nelly d.o.o., with its registered office in Loznica, Serbia. This Privacy Policy explains what data we collect, how we use, store, and protect it, and what rights you have regarding your personal data.

By using this website, you agree to the terms of this Privacy Policy.

2. Data We Collect

When you use our website, we may collect the following types of data:

Personal data you provide voluntarily:

  • First and last name

  • Email address

  • Phone number

  • Other information you submit via the contact form or during a reservation process

Automatically collected data:

  • IP address

  • Device type and browser

  • Approximate location (based on IP address)

  • Pages you visit and time spent on the website (via cookies and tools such as Google Analytics)

3. How We Use the Collected Data

We use your data for the following purposes:

  • To process inquiries, reservations, and contact requests

  • To respond to your questions and requests

  • To improve our services and user experience

  • To communicate with you about news, promotions, and events (only if you have given consent)

  • To analyze website traffic and optimize content

4. Cookies

We use cookies to enable basic website functionality, as well as for analytical and marketing purposes.

You can control or delete cookies at any time through your browser settings.

5. Legal Basis for Data Processing

We process personal data based on:

  • Your explicit consent

  • The necessity to perform a contract (e.g. apartment reservations)

  • Legal obligations (e.g. issuing invoices)

  • Legitimate interest (e.g. service improvement and system security)

6. Data Sharing

Your data may be shared only with trusted partners, such as:

  • Web hosting and email service providers

  • Software platforms used for reservation management

  • Competent authorities, when required by law

We do not sell your personal data to third parties under any circumstances.

7. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, in accordance with applicable laws and statutory retention periods.

8. Your Rights

In accordance with the Law on Personal Data Protection and the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request data erasure (“right to be forgotten”)

  • Restrict processing

  • Data portability

  • Object to data processing

  • Withdraw consent at any time

Requests to exercise your rights can be submitted via email:
📧 [email protected]

9. Data Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or destruction.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page, along with the date of the latest revision.

11. Contact Information

For any questions regarding personal data processing or the exercise of your rights, you may contact us at:

📧 [email protected]
📍 Jovana Cvijića 26, 15300 Loznica, Serbia

Last updated: December 25, 2025